Services Offered

• Regular home cleaning (weekly, bi-weekly, monthly)
• Commercial cleaning services
• End of lease cleaning
• Bond cleaning services
• Carpet and tile cleaning
• Window cleaning
• Pressure washing
• Specialized cleaning for medical centres, gyms, and offices

Service Standards

We provide professional cleaning services using industry-standard equipment and eco-friendly products. Our trained and insured cleaning professionals follow detailed checklists to ensure consistent quality.

Booking Process

• Services must be booked in advance through our website, phone, or email
• All bookings are subject to availability
• We will confirm your booking and provide an estimated time of arrival
• Access instructions and special requirements must be provided at booking

Scheduling Changes

• Changes to scheduled services must be made at least 24 hours in advance
• Emergency rescheduling may be accommodated subject to availability
• We reserve the right to reschedule due to extreme weather or unforeseen circumstances

Pricing Structure

• Prices are quoted based on property size, service type, and frequency
• Additional services may incur extra charges
• Prices may vary for properties requiring additional time or special cleaning
• All prices include GST where applicable

Payment Terms

• Payment is due upon completion of services unless alternative arrangements are made
• We accept cash, bank transfer, and electronic payments
• Regular cleaning services may be billed monthly
• Late payment fees may apply to overdue accounts

Customer Cancellations

• Cancellations must be made at least 24 hours before scheduled service
• Same-day cancellations may incur a cancellation fee
• No-shows without notice may be charged the full service fee
• Regular cleaning services can be paused or cancelled with 48 hours notice

VK Clean Cancellations

We may cancel or reschedule services due to extreme weather, equipment failure, staff illness, or other circumstances beyond our control. We will provide as much notice as possible and reschedule at your convenience.

Property Access

• Customers must provide safe and secure access to the property
• Access methods (keys, codes, etc.) must be communicated clearly
• We are not responsible for lockouts or access issues beyond our control
• Animals must be secured during cleaning services

Security and Key Handling

• All staff are background checked and trained in security protocols
• Keys and access codes are stored securely and never shared
• We maintain detailed records of property access
• Customers should notify us immediately of any security concerns

Our Liability Coverage

• We carry comprehensive public liability insurance
• Coverage includes accidental damage to property during cleaning
• All claims must be reported within 24 hours of service completion
• We will investigate and resolve valid claims promptly

Limitations

• We are not liable for pre-existing damage or wear
• Antiques, collectibles, and fragile items should be secured by the customer
• We are not responsible for items that are moved and not returned to original position
• Maximum liability is limited to the cost of the service provided

Our Commitment

• All staff are trained in safe cleaning practices
• We use eco-friendly and non-toxic cleaning products where possible
• Safety data sheets are available for all cleaning products used
• We follow all relevant health and safety regulations

Customer Obligations

• Inform us of any allergies or sensitivities to cleaning products
• Report any hazardous conditions or materials in the property
• Ensure the property is safe for our staff to work in
• Notify us of any infectious diseases or health concerns

Resolution Process

• We encourage direct communication to resolve any concerns
• Formal complaints should be submitted in writing
• We will investigate and respond to complaints within 7 business days
• Unresolved disputes may be referred to mediation

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.