Privacy PolicyVK Clean
Your privacy is important to us. This policy explains how VK Clean collects, uses, and protects your personal information.
Our Privacy Principles
We are committed to protecting your privacy and handling your data with transparency and care.
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access.
Transparency
We clearly explain what information we collect, how we use it, and who we share it with.
Your Control
You have the right to access, update, or delete your personal information at any time.
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Name and contact information (email, phone number, address)
- Service preferences and cleaning requirements
- Payment information (processed securely through third-party providers)
- Communication history and feedback
- Property access information and special instructions
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referral source and search terms
- Location data (with your consent)
2. How We Use Your Information
We use your information to:
- Provide and improve our cleaning services
- Communicate with you about appointments and services
- Process payments and manage billing
- Send service reminders and confirmations
- Respond to your inquiries and provide customer support
- Improve our website and service offerings
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
- Service Providers: Third-party companies that help us provide our services (payment processors, scheduling software)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or transfer of our business
- Cleaning Teams: Our trusted cleaning professionals who need access to provide services at your property
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission using SSL encryption
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and digital records
- Staff training on data protection and privacy
5. Your Rights
Under Australian Privacy Laws, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the Australian Privacy Commissioner
6. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer information is typically retained for 7 years after the last service for tax and business purposes, unless you request earlier deletion.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: